Dr. Prepare can ship to virtually any address in the United States. We don't ship internationally, but our products are available on the Amazon store in Europe.
Orders are processed within 1-2 business days and are shipped out as soon as possible.
*Please confirm the shipping address clearly before placing an order, if the replacement is caused by the wrong shipping address, you are responsible for shipping costs.
Ground Shipping: All products have FREE ground shipping offered and arrive between 5-8 business days.
Expedited Shipping: It will be processed the following business day after placing orders. The shipping rates are weight-based. The weight of any product can be found on its detail page.
*P.O. Boxes require additional time for delivery and cannot be used for expedited orders.
Order more than one product, they may arrive in multiple packages. Shipments cannot be rerouted once a package has been shipped. We will send a shipment notification email to you once the tracking number is generated.
Return & Refund Conditions
1. 30-Days Return Policy
If for any reason you are not fully satisfied with your purchase, you may return new, unopened and undamaged products within 30 days of delivery for a full refund.
Based on the 30-days return policy, please note that your products may be rejected for a refund if it does not meet these requirements below:
● You have contacted Dr. Prepare team.
● The products must follow return packaging requirement.
● For non-quality related return, you are responsible for shipping costs (*Including the package recall fee for canceling the order after the package has been shipped).
Once we receive the products and test its intactness by Dr. Prepare Quality Control Dept, we will refund the full purchase price.
2. Quality-Related Issues
● Order number
● Proof of purchase
● Video or photo of the faulty product (if applicable)
● Mailing address
● Contact telephone number
We will respond quickly to solve the product issues for you or with instructions on how to return products from your order. You are eligible for a refund or replacement if the products are a result of our error (you received an incorrect product or damaged product during shipping, etc.).
How to Return Products
After confirming with you, we will provide a return shipping label. Products should be returned based on the return packaging policy. Please note that there is no restocking fee for returning products.
Return Packaging Requirement
● The products must be in the original packaging and include all accessories.
● The products must be able to be completely repackaged with the original packaging.
Shipping costs must be responsible by you for the following situations
● Non-quality related returns.
● Buyers' Accidental returns.
● Returning products profess to have defects but tested by Dr. Prepare Quality Control Dept to be in working condition.
Dr. Prepare does not accept returns of or offer refunds for the following situations
● Returns without prior authorization.
● Products Modifications. Any modified products received will be returned to you at your expense.