Customer Support

We're here to help! If you have any questions or need assistance with a return, please fill out the form below or email us directly at: support@drprepare.com

To help us assist you more quickly, please include detailed information such as your order number, product model, and a description of the issue.

Don't forget to provide your email address so we can get back to you promptly.

Customer Support: Business Days
1) Pacific Daylight Time (PDT): 5:00 PM - 3:00 AM
2) Pacific Standard Time (PST): 4:00 PM - 2:00 AM

Contact Us

Address: Room 624-625, Taicang German Student Pioneer Park, No. 66 Ningbo East Road, Economic Development Zone, Taicang District, Suzhou, Jiangsu 215000